ENJOY STORE Gold Warranty

The ENJOY STORE Gold Warranty

Your trust comes first… and any error on our part is put right

The Gold Warranty is a practical commitment to review cases where a product does not match the approved order because of an error by the store, and then to provide the appropriate solution in accordance with the terms on this page.

Reporting Window
Within 48 hours of receiving the order.

Evidence of the Case
The order number and clear photos or video.

Essential Condition
Not using or modifying the product after the problem is discovered.

The Solution
Determined after a technical assessment of the case.

What does the Gold Warranty cover?

A manufacturing or production error
A defect caused by the store during printing, manufacturing, or preparation that affects the product's conformity with the approved specifications.

A difference from the approved order
Producing the product at a size, or with details or specifications, that differ from what the customer gave final approval to.

Damage before handover
Damage caused by an error in preparation or packaging before the order is handed to the shipping company.

A shortage in quantity or accessories
A shortage in the products or in items listed within the order details.

How do I submit a warranty report?

1
Get in touch within 48 hours of receipt.

2
Send the order number and a description of the problem.

3
Attach clear photos or video of the product and the packaging.

4
Wait for the assessment, and do not use or modify the product.

What solutions are possible?

After reviewing the documentation and examining the case, the store chooses the most suitable solution according to the type of problem and its impact, which may be:

Reproducing the item or making up the shortage.
Replacing the product.
Repairing the defect where that is possible.
Compensation appropriate to the nature of the case.
A refund, according to the outcome of the assessment and the Returns and Exchanges Policy.

What does the warranty not cover?

Content approved by the customer
Spelling or information errors, or numbers and details that the customer approved before production.

Low-quality files
A result affected by poor images, logos, or files provided by the customer.

Natural color variation
Slight differences between the screen and the product arising from the display, the material, and the printing technique.

Misuse
Damage caused by incorrect use, improper storage, incorrect installation, or modification after receipt.

A change of mind
A custom product that conforms to the specifications is not taken back simply because the customer's wishes changed after production.

An incomplete report
A case for which there is not enough information or evidence to assess the cause of the problem.

Please read the Design Service Policy and the Customer Acknowledgment before approving files and printing.

Our commitment to you

Reviewing orders before handover, according to the nature of the product.
Examining the report clearly and communicating the outcome to the customer.
Resolving any established error on the store's part without charging the customer additional cost.
Building a long-term relationship founded on quality, clarity, and respect for the customer's rights.

Please note:The Gold Warranty does not override the rights set out in the other policies; it works alongside them according to the type of order and the case established.

Submit a Report or an Inquiry

Send the order number and photos of the problem via WhatsApp, or contact us by phone or email.

Customer Service 920019211 | WhatsApp 0559899141 | [email protected]

Last updated: 11 August 2026