Frequently Asked Questions (FAQ)

Frequently Asked Questions About Printing and Customization at ENJOY STORE

A complete guide answering your questions about made-to-order printing, product design, UV DTF stickers, DTF fabric printing, paper prints, promotional gifts, laser cutting and engraving, shipping and returns, and corporate services in Saudi Arabia.

If you don't find your answer, contact us on 920019211 or WhatsApp 0559899141.

What is ENJOY STORE?

A Saudi store specializing in professional printing, customization, stickers, paper prints, promotional gifts, and visual identity products. We serve individuals, entrepreneurs, stores, companies, and government entities within the Kingdom.

Is ENJOY STORE a verified Saudi store?

Yes. The store operates within the ENJOY WORLD group in the Kingdom of Saudi Arabia, and the commercial registration details and the official verification link appear at the bottom of the site. You can learn more on the About Us page.

What sets the store apart from traditional print shops?

We bring printing and customization options together in one store, where you can choose the specifications and quantity, upload your file, and order online. We also serve small quantities as well as commercial orders, depending on the nature of each product.

Are the products for individuals or only for companies?

For everyone. There are products for personal occasions and gifts, products for business and store owners, alongside corporate and wholesale services for large orders and supply.

Which areas do you serve?

We receive orders online and ship to cities and governorates across the Kingdom of Saudi Arabia through approved shipping companies.

How do I order a custom product from the store?

Choose the product, size, quantity, and available options, then upload your design or logo and write your notes before completing payment. If the order requires a design review, the team will contact you before production begins.

Can I print my name, my logo, or a special phrase?

Yes, on customizable products, provided the content fits the print area and the file is clear. Each product page explains the type of customization and the options available.

Can you produce a size or specification that isn't among the options?

That may be possible depending on the product, the material, and the quantity. Send the size, the intended use, and the number required via WhatsApp for an assessment and a custom quote.

Can I order more than one design within the same quantity?

That depends on how the product is produced. Each design may count as a separate order or quantity, so send the number of designs and the quantity required of each before paying if the options aren't clear.

Can a trial quantity be produced before a large order?

This is available for some products at a separate price, depending on the setup and the material. In commercial printing, the unit price for a sample may differ from the price for a large quantity.

Why do prices change when I change the size or quantity?

Because the price is affected by the print area, the material, the finish, the number of copies, and the preparation time. The store shows the total after the specifications are chosen, and the unit price may drop at larger quantities.

Can I modify my order after paying?

Contact us immediately. A modification is possible before the design is approved or production begins, where feasible; after production has started, modification may not be possible or may carry an additional cost.

How do I know my order has been received?

Once the order goes through, a confirmation page appears and a notification with its details is sent. Keep the order number, as it is the quickest reference when you contact us and follow up.

Do you offer a professional design service?

Yes, a design service is available for a fee depending on the type of work and the number of revisions. Please read the Design Service Policy before requesting it.

Is design included in the product price?

Design is not included unless the product page or its options state so. Uploading a ready logo and placing it in the product template is different from creating a design or an identity from scratch.

What is the best format for sending a print file?

A high-quality PDF or a vector file in AI, EPS, or SVG format is preferred. A PNG with a transparent background can be used at a suitable resolution, while screenshots or files compressed by messaging apps may not be suitable for large-format printing.

What resolution should images be?

Images should ideally be 300 DPI at the final size. Enlarging a small image does not add new detail and may cause blurring or pixelation in print.

What is the difference between RGB and CMYK?

RGB is mostly intended for screens, while most printing processes rely on CMYK. Converting color from screen to print may cause a slight difference, especially in very bright colors.

What is meant by safe area and trim margins?

The safe area keeps important text and logos away from the trim edge, while bleed is the extension of the background beyond the final size. A 3 mm bleed is generally recommended for paper work unless the product page states otherwise.

Should fonts be converted to outlines?

It is best to convert fonts to outlines or to attach the fonts used, so that the text does not change shape when the file is opened on another device.

Do you check for spelling errors before printing?

The team may notice an obvious error and alert the customer, but the final review of names, numbers, and text is the customer's responsibility before approval. See the Customer Acknowledgment Before Purchase.

Can a QR code or barcode be printed?

Yes, if it is clear and at a suitable size. The customer must test the link and the data before approval, and testing a printed sample is recommended if the code is essential to the intended use.

What happens after the design is approved?

Preparation or production of the product begins, and the approval becomes final acceptance of the content, the size, and the visual layout. Once production has begun, custom products generally cannot be cancelled or returned except where there is an error by the store.

What is a UV DTF sticker?

It is a label printed with UV technology that transfers onto hard surfaces without the need for a heat press. It gives the logo or design clear colors and a tactile layer, and it is used to customize containers, gifts, and products.

Which surfaces can UV DTF be used on?

It suits many smooth hard surfaces such as glass, plastic, acrylic, and coated metals. Testing a sample is recommended for rough surfaces, very curved ones, or those with an unusual coating.

How do I apply a UV DTF sticker?

Clean and dry the surface, transfer the design with the carrier layer, press firmly from the center outward, then peel the film away slowly. Avoid water or heavy friction immediately after application until the adhesive sets.

Is a UV DTF sticker water-resistant?

It offers good resistance to water and everyday use once applied correctly, but how well it holds up varies with the surface and the cleaning method. Hand washing is preferred, and long soaking and harsh abrasion should be avoided unless the product page states otherwise.

Is UV DTF suitable for the dishwasher or microwave?

We do not recommend treating that as a guaranteed use in general; heat and strong detergents vary from one appliance to another and may affect the adhesive and the print. Check the product description or request a test suited to the intended use.

Can it be used outdoors?

Some of its materials can be used outdoors, but lifespan is affected by sun, heat, humidity, and the type of surface. Tell us the expected place of use before ordering so the most suitable product can be chosen.

What is the difference between UV DTF and a standard vinyl sticker?

UV DTF transfers the design directly and usually appears raised and glossy with no backing in transparent areas, whereas a vinyl sticker is printed or cut on a separate label material and may be better suited to large areas, surfaces, and other uses.

Can white ink or a gloss effect be printed?

Some UV DTF products support a white layer and a gloss varnish or a raised effect. The result depends on how the file is prepared and on the specifications of the product chosen.

Can UV DTF be ordered by the meter?

Yes, roll or per-meter products are available according to the size shown. Arrange your designs within the print area leaving suitable gaps for cutting and application, and confirm the actual size of each element.

Where can I find all the sticker types?

Browse the custom stickers section to compare UV DTF, cut stickers, and the size and quantity options.

What is DTF fabric printing?

It is the printing of designs onto a special film, which is then transferred onto fabric with a heat press. It suits logos and colorful artwork on many garments and textiles.

Which fabrics are suitable for DTF printing?

It is generally used on cotton, polyester, and blends, though the heat and pressure settings differ from one fabric to another. Heat-sensitive fabrics must be tested before the full quantity is produced.

How do I care for a DTF print after pressing?

Turn the piece inside out before washing, use lukewarm water and a gentle cycle, and avoid bleach and direct heat on the design. Follow the product and fabric instructions for the longest possible life.

Do you sell DTF prints ready for pressing only?

Options are available according to the products shown in the fabric printing section. Check the product description to see whether the price covers only the printed film or the full service.

What types of paper prints are available?

We offer cards, tags, bookmarks, notebooks, packaging, occasion prints, and custom paper products. Browse the paper prints section.

How do I choose the right paper thickness?

The choice depends on the use: lighter papers suit flyers, while heavier weights are better for cards, tags, and covers. The product description shows the material and weight, and you can ask for a recommendation before producing a large quantity.

What is the benefit of lamination?

It adds a protective layer and improves the appearance, and it can be gloss or matte. It helps reduce scratches and light moisture, but it does not make the paper resistant to being submerged in water.

Do you produce custom boxes and packaging for products?

Boxes and packaging can be looked at according to the size, material, quantity, and closing method. Send the dimensions of the product, the number required, and the intended use to get the right specification.

Are promotional gifts printed with a logo available?

Yes, we offer gifts for staff, customers, and events, and many of them can be customized with a logo or a name. Browse the promotional gifts section.

Do you do laser cutting and engraving on acrylic and wood?

Yes, depending on the material, the thickness, and the design. Uses include plaques, stands, name pieces, decorations, and custom items. See the laser cutting and engraving section.

Do you offer products for seasons and national occasions?

Yes, there are products for National Day, Founding Day, graduation, Eid, Ramadan, and other occasions in the seasonal products section.

Do you offer special pricing for companies and bulk quantities?

Yes. A quote is built on the product, the specifications, the quantity, and the delivery date. Send precise details to get a clear comparison rather than a rough, non-binding price.

Is supply possible on a recurring basis or under an annual contract?

Supply contracts and repeat orders for companies and institutions can be looked at according to the items, quantities, schedule, and the supply terms agreed.

Do you work with government entities?

Yes, we accept orders from government entities and companies, and we usually need the specifications, quantities, the entity's details, the date, and the location in order to prepare a quote.

Can a quotation and a tax invoice be issued?

Yes, a quotation can be issued for custom orders, and a tax invoice is issued for orders based on the details entered.

Do you handle supplies for a full exhibition or event?

A set of prints, gifts, plaques, and identity materials can be coordinated according to the scope of the project. Send your list of requirements, the date, and the location so we can determine what can be produced.

What information is needed for an accurate quote?

The product name, size, material, quantity, number of designs, type of finish, city, required date, and whether the design is ready. The clearer the details, the faster and more accurate the quote.

How long does an order take to produce?

It varies with the product, quantity, customization, and season, and it begins once the details are complete and the design is approved. Check the time stated on the product page, as it is the closest reference for each item.

Can a rush order be produced?

Priority may be available for some products depending on production capacity and material availability, and additional fees may apply. The date must be confirmed before payment if it is tied to a specific event.

How do you check the quality of an order?

The file and the core specifications are reviewed, then the product is inspected during preparation and before shipping, according to the nature of the order. Responsibility for reviewing the written content remains with the customer before approval.

Can colors differ between two batches?

Slight differences can occur between print runs because of the material, machine settings, and technical conditions. If you need to match a previous batch, send an actual sample or the details of the previous order before production.

Is there a tolerance in cutting or size?

Slight technical differences can occur within the limits recognized in printing and cutting, especially in larger quantities. Minor differences are not considered a defect if they do not affect the function or the essential appearance of the product.

Do you provide a guarantee on production quality?

Errors or defects arising from the store are handled in accordance with the terms of the Gold Warranty and the Returns and Exchanges Policy.

Can I reorder the same design later?

Yes, if the file and the details of the previous order are available, though attaching the previous order number and the approved file is preferred. Materials, prices, or color shades may change over time.

Do you ship to all cities in the Kingdom?

Yes, we ship to regions across the Kingdom of Saudi Arabia through approved shipping companies, and the options may vary with the city and the size of the shipment.

What is the difference between production time and shipping time?

Production time is the time to manufacture and prepare the order; shipping time then begins once it is handed to the delivery company. The two periods should therefore be added together when planning for an occasion or event.

How long does delivery take?

It usually takes 3 to 7 business days after the shipment is handed to the shipping company, and it may take longer in distant cities, during busy seasons, or in particular operating conditions.

How do I track my shipment?

A tracking number is sent once the order has shipped, and it can be used on the shipping company's website. If tracking does not update within the usual period, contact us with your order number.

What do I do if the address or mobile number is wrong?

Contact us immediately, before shipping. Once the waybill has been created or the shipment has left, modification may not be possible, or redirection or reshipping fees may apply.

Can several orders be combined into one shipment?

That may be possible before the waybills are prepared, if the orders are for the same customer and address and have not yet shipped. Get in touch quickly with the order numbers so we can check.

Where do I find the full shipping details?

See the Shipping and Fulfillment Policy for the responsibilities, timeframes, and special cases.

What payment methods are available?

The enabled payment methods appear at checkout, and they may include mada, cards, Apple Pay, bank transfer, and installment options or cash on delivery for eligible orders.

Are Tamara and Tabby available?

The service appears at checkout for eligible orders in accordance with the provider's terms. See the Tamara Policy and the Tabby Policy.

Do prices include VAT?

The product value, the tax, and the total appear clearly in the cart and on the invoice according to the order settings.

Do you issue a tax invoice?

Yes, an invoice is issued for the order. Make sure the customer or company name and the required details are entered correctly before completing the purchase.

Payment failed, or the amount was deducted and the order didn't appear — what should I do?

Do not repeat the payment straight away. Check your bank messages and your orders, then contact us with a screenshot of the transaction, the time of payment, and only the last four digits of the payment method, without sending full card details.

Can an order be cancelled?

Cancellation can be requested before production begins, depending on the status of the order. Custom products cannot be cancelled after the design has been approved and production has begun, except with the store's agreement and against the actual costs incurred.

Can ready-made products be returned?

Yes, within 7 days of receipt if they are in their original condition, unused, and meet the conditions set out in the Returns and Exchanges Policy.

Can a product printed or made to my order be returned?

Not after production has begun, because the product was made to specific specifications and cannot be resold — unless an error or defect on the store's part is established.

What do I do if the product arrives damaged or incomplete?

Notify us within 48 hours of receipt, and send the order number along with photos of the packaging and the product, or a video showing the problem, so it can be assessed quickly.

Who bears the cost of return shipping?

The store bears the cost where a defect or an error on its part is established, while the customer bears the cost if the return is at their own request with no defect present.

When is the amount refunded after a return is accepted?

The amount is refunded within a period not exceeding 7 business days from acceptance of the return request, and usually via the original payment method.

How do I submit a return request or a complaint about a product?

Contact us by phone, WhatsApp, or email, and send the order number, a description of the problem, and the evidence required. Do not send the product before receiving return instructions.

Can any logo, character, or trademark be printed?

The customer must hold the right to use the content they send. The store has the right to refuse files that breach the regulations or intellectual property rights; see the Intellectual Property, Copyright and Printing Rights Policy.

Who is responsible for the files the customer sends?

The customer is responsible for holding the rights and for the accuracy of the texts and data and the quality of the files they provide for printing or manufacturing.

How does the store handle my data?

Data is used to complete the order, payment, shipping, and customer service in accordance with the Usage and Privacy Policy.

What are your customer service hours?

Saturday to Thursday from 8 a.m. to 11 p.m., and Friday from 4 p.m. to 11 p.m. WhatsApp messages can be sent at any time, and replies follow working hours.

What is the fastest way to get an answer or a quote?

Send us on WhatsApp the product name, size, quantity, city, and date, and attach the design if it is ready. Don't forget the order number if your question is about an existing order.

Still have a question?

The ENJOY STORE team is ready to help you choose the material, quantity, and the right product, or to prepare a quote for your project.

Unified number 920019211|WhatsApp 0559899141|[email protected]