Tabby Payment Policy
Tabby Payment Policy
Tabby is an independent payment method that allows the value of an order to be split for eligible transactions. Tabby shows the customer the plan, the repayment schedule, and any cost that applies before the transaction is confirmed.
Choosing Tabby means the customer agrees to the ENJOY STORE terms and to the Tabby terms shown at checkout.
Determined by Tabby for each order.
Shown before payment is confirmed.
Begin once the store accepts and records the transaction.
The Tabby app or its help center.
How do I pay with Tabby?
- Choose your products and go to the checkout page.
- Select “Tabby” if it appears among the methods available for your order.
- Complete the verification that Tabby requires.
- Review the plan, the installment amounts, and any service fees shown.
- Once the transaction goes through, follow your schedule and payments from your Tabby account.
Eligibility and Approval
Tabby decides whether to accept the transaction, along with the plan and the limit available, in accordance with its policies and its assessment of each order. The appearance of the payment method does not guarantee acceptance, and ENJOY STORE cannot change the eligibility decision or see all of its details.
If a transaction is declined, you can review your details and obligations in your Tabby account, or use another payment method available in the store.
Fees and Costs
- The order value, the installment schedule, and any service fees that apply are shown before confirmation.
- Costs may vary according to the plan, the term, and the offer available to the customer.
- ENJOY STORE does not add hidden fees after payment is completed.
- The merchant commission agreed between the store and Tabby is not deducted from the customer when a product return is accepted.
Cancelling an Order
Whether cancellation is possible depends on the type of product and the stage of production. Products printed or manufactured specifically to order cannot be cancelled once work has begun. See the Returns and Exchanges Policy.
When a cancellation is accepted, the store records it in the system, and Tabby then cancels or amends the invoice and the installment schedule according to the status of the transaction.
How is the amount refunded?
Tabby reduces the upcoming installments by the value of the refund.
Tabby cancels the remaining installments and returns the difference to the card used.
The refund begins once the store accepts the customer's request and records it with Tabby. The amount usually appears within 5–7 days after processing, and the bank may take longer.
A Damaged or Non-Conforming Product
Contact ENJOY STORE within 48 hours of receipt and send the order number along with clear photos or a video. Where an error on the store's part is established, it is resolved without the customer bearing additional costs, in accordance with the Gold Warranty.
Who do I contact?
- About the product, or accepting a cancellation or return:ENJOY STORE.
- About eligibility, installments, your Tabby account, and when the amount appears:The Tabby app or its help center.
ENJOY STORE Customer Service
Send the order number and the mobile number used with Tabby, and do not share your card number or verification code.
Last updated: 11 August 2026