Tamara Payment Policy
Tamara Payment Policy
Tamara is an independent payment method offering flexible payment plans for eligible orders. The plan available, the repayment schedule, and any cost that applies are shown clearly during checkout.
Choosing Tamara means the customer agrees to the ENJOY STORE terms and to the Tamara terms shown to them at checkout.
Determined by Tamara for each transaction.
Shown in full before payment is confirmed.
Subject to the store's policy and the type of order.
Handled through Tamara after the store approves the order.
How do I pay with Tamara?
- Add the products to your cart and go to checkout.
- Select “Tamara” if it appears among the payment methods available.
- Complete the verification and choose the plan Tamara offers for your account and your order.
- Review the amount, the installment schedule, and any service fees shown before confirming.
- Once the transaction goes through, the order appears in your store account and you follow your installments from the Tamara app.
Eligibility and Transaction Approval
Tamara decides the customer's eligibility, the plan, and the limit available in accordance with its policies and its assessment of each transaction. Tamara appearing among the payment methods does not guarantee that the order will be accepted, and ENJOY STORE cannot intervene in the approval decision or know all of the reasons behind it.
If a transaction is declined, the customer can review their details with Tamara or choose another available payment method.
Prices and Fees
- The value of the products in the store does not change because Tamara is chosen, unless something different is shown clearly to the customer before payment.
- Any service fee or cost associated with a particular plan is presented by Tamara within the transaction summary and the repayment schedule before confirmation.
- ENJOY STORE does not add hidden fees after the order is completed.
- The merchant commission agreed between the store and the payment provider is not charged to the customer.
Cancelling an Order
Cancellation is subject to the type of product and the stage of production, in accordance with the Returns and Exchanges Policy. Products designed or printed to order cannot be cancelled once production has begun.
If cancellation is accepted before the order is produced, the store records the cancellation in the system, and Tamara then processes the adjustment to the plan or the amount according to the status of the transaction.
How is the amount refunded?
After the store accepts and records the refund, the remaining installments are cancelled and the amount paid is processed through Tamara in accordance with its approved refund method.
The remaining installments are adjusted according to the value of the refund, and any difference due is returned in accordance with Tamara's process.
The procedure begins after the product has been received and inspected and the return request accepted where required. The amount may take additional time to appear, depending on Tamara and on the bank or payment method.
Damaged or Non-Conforming Orders
If an order arrives damaged, incomplete, or different from the approved specifications because of an error by the store, get in touch within 48 hours and send the order number along with photos or a video. The store bears the cost of resolving it where the error is established, in accordance with the Gold Warranty.
Who do I contact?
- The order, the product, or accepting a return:Contact ENJOY STORE.
- Eligibility, the installment schedule, your Tamara account, and when a refund appears:See the Tamara app or its help center.
ENJOY STORE Customer Service
When you get in touch, send the order number and the mobile number used for the payment, without sending card details.
Last updated: 11 August 2026